Privacy Policy

This Privacy Policy describes how ERWAGO INNOVATE (SMC-PRIVATE) LIMITED, trading as ERWAGO Infotech ("we", "us", or "our"), collects, uses, and protects personal information you provide when using our website at erwagoinfotech.com or when engaging with our services.

1. Information We Collect

We collect information you provide directly through our website forms, including:

• Contact form: name, email address, company name, and message
• Systems Audit form: name, email, company, team size, areas of concern, goals, and urgency
• AI Enablement Audit form: name, email, company, team size, AI readiness indicators, and current pain points
• Technical data: IP address, browser type, device type, and pages visited (collected automatically via cookies and server logs)

We do not collect payment card details directly — payments are processed by third-party providers.

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiry or audit request
• To deliver the agreed services (audit, implementation, managed retainer)
• To send you project updates, proposals, and follow-up communications
• To improve our website and service offerings
• To comply with legal and regulatory obligations

We do not sell your personal data to third parties.

3. Third-Party Tools

In delivering our services, we may share relevant data with the following platforms:

• GoHighLevel — CRM and communication platform used to manage leads and client workflows
• Make.com (Integromat) — automation platform used to process form data and trigger workflows
• Google Workspace — used for email, document storage, and collaboration
• Meta Ads (Facebook/Instagram) — advertising platform; may receive pixel data if you interact with our ads
• Google Ads / Google Analytics — used for website analytics and ad measurement
• Web3Forms — form submission handler that forwards your data to our inbox

Each of these platforms has its own privacy policy governing their data handling practices.

4. Cookies

We use cookies to improve website performance and understand how visitors use our site. Please refer to our Cookie Policy for full details.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Audit enquiries and contact form submissions are retained for up to 3 years from the date of last contact
• Client project data is retained for 5 years after project completion for legal and audit purposes
• You may request deletion of your data at any time (see Section 6)

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted, subject to legal obligations
• Objection — object to processing of your data for marketing purposes

To exercise any of these rights, contact us at info@erwagoinfotech.com. We will respond within 30 days.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to lead data is restricted to authorised personnel only, protected by hashed passwords and secure sessions.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Islamabad, Pakistan.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ERWAGO INNOVATE (SMC-PRIVATE) LIMITED
Trading as ERWAGO Infotech
H # 359, Street 17, Alrehman Road, Ghouri Town, Islamabad, 44000, Pakistan
info@erwagoinfotech.com